Privacy Policy
Effective date: 2026-01-26
This Privacy Policy explains how gamerunexist ("we","our","us") processes personal data for users of our gaming portal and community services. It describes the categories of data we collect, how we use that data, the legal bases relied upon, sharing practices, security controls, retention periods, and choices available to you. Our audience includes individuals located in Sri Lanka (LKA) and other regions where our services are offered.
1. Data we collect
We process information that you provide directly, such as account details (name, email, username), communication content (support messages, forum posts), and optional profile fields. We also receive technical data generated during use, including device identifiers, IP address, browser and operating system attributes, timestamps, session logs, diagnostic events, and limited analytics signals related to features, performance, and engagement. Payment-related records (transaction tokens, masked card details, billing address) are handled with payment partners and stored with appropriate safeguards.
2. Purposes and legal bases
We use personal data to deliver and maintain our services, authenticate access, enable gameplay, provide customer support, process payments, prevent abuse, and improve features. Where required, we rely on consent (for marketing messages and certain cookies). We also rely on legitimate interests to ensure service reliability, security, and service analytics balanced with your rights. Contract necessity applies when processing is essential to provide requested features or fulfill an order.
3. Cookies and similar technologies
Our site uses essential cookies to operate core functions and analytics cookies to understand usage patterns, measure performance, and improve experiences. You can adjust your preferences with the banner on our pages. Browser settings may also limit or remove cookies; functionality could be affected if essential cookies are disabled.
4. Sharing
We share personal data with service providers that support hosting, security, analytics, communications, and payments. These providers act under contracts that restrict processing to documented instructions and require appropriate safeguards. We may disclose information to comply with applicable law, respond to lawful requests, or protect the rights, property, or safety of our users and the public.
5. Security
We maintain organizational and technical measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. Examples include encryption in transit, access controls, logging, and periodic reviews. Despite these efforts, online transmission involves risks; we encourage strong passwords and awareness of phishing.
6. Retention
We keep personal data only as long as necessary for the purposes described, including compliance with legal obligations, dispute resolution, and enforcement of agreements. Retention periods vary based on record type, regulatory requirements, and operational needs. When data is *** longer required, we aim to delete or de-identify it securely.
7. Your choices and rights
You may request access, correction, deletion, restriction, or portability of certain personal data, subject to limitations under applicable laws. Where processing is based on consent, you can withdraw that consent at any time. You can also manage communication preferences and cookie settings through in-product controls and the banner.
8. International transfers
Where data is transferred across borders, we implement safeguards appropriate to the destination and the services involved, such as standard contractual clauses and additional protective measures. Our goal is to ensure a consistent level of protection regardless of location.
9. Children
Our services are intended for individuals who meet the minimum age required by local law for online accounts. Parents and guardians who believe a child has provided personal data can contact us to request review and appropriate action.
10. Changes
We may update this Policy to reflect changes in services, regulations, or practices. Material changes will be highlighted through the site or direct notice where appropriate. The "Effective date" above indicates the latest revision.
11. Contact
If you have questions or requests regarding this Policy, contact us at gamerunexist@gmail.com or by phone at + (94) 76 992-84-13. Postal address: 24 Riverbank Street, Kandy 20000, Sri Lanka.
